Privacy Policy - Tonbridge Bobcats

1. Introduction

At Tonbridge Bobcats, accessible via https://tonbridgebobcats.com, safeguarding the privacy and personal data of our users is of paramount importance. We are fully committed to upholding data protection standards and ensuring that all processing of personal information is conducted in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines the scope, purpose, and legal grounds for data processing activities on our website, and describes your rights and our obligations.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal information collected through your use of the Tonbridge Bobcats website and any associated services, communications, and transactions. Tonbridge Bobcats acts as the “data controller” for personal data collected via https://tonbridgebobcats.com. As a data controller, we determine the purposes and means of processing your personal data in compliance with applicable data protection legislation.

3. Categories of Data Processed

We may collect, use, store, and transfer the following categories of personal data:

a. Usage Data
Includes information about your interactions with our website, such as your IP address, browser type and version, time zone settings, referring URLs, pages viewed, and session duration.

b. Account Data
Includes name, postal address, email address, phone number, and any other information you provide to register an account or complete forms on our site.

c. Profile Data
Includes user preferences, order history, behavior on our website, and interest-based features used to enhance your experience.

d. Communication Data
Includes records of communications with us such as emails, support queries, responses to surveys, and other messages you submit via contact forms.

e. Technical Data
Includes information about your device and system configuration such as operating system, device type, language settings, and browser plug-ins.

f. Transaction Data
Includes details of products or services you have purchased from us, including payment and delivery information.

g. Preference Data
Includes your communication preferences, marketing opt-in choices, interest categories, and consent records.

4. Legal Bases for Processing

We rely on one or more of the following lawful bases for collecting and processing your personal information:

– Consent: When you have given clear, affirmative consent for us to process your personal data for a specific purpose (e.g., marketing).
– Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
– Legal Obligation: When we are required to comply with a legal or regulatory obligation.
– Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

5. Your Rights

Under GDPR and CCPA, you have specific rights in relation to your personal data:

– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data under certain conditions.
– Right to Restriction: Request restriction of processing where you contest data accuracy or processing legality.
– Right to Data Portability: Request transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
– Right to Object: Object to processing using legitimate interest as the legal basis, including profiling and direct marketing.
– Right to Withdraw Consent: Withdraw any consent given at any time, without affecting the legality of prior processing.

These rights may be exercised by contacting us at [email protected].

6. Security Measures

We employ a comprehensive range of administrative, technical, and physical measures to ensure the integrity and confidentiality of personal data processed on tonbridgebobcats.com. Our security protocols include:

– HTTPS encryption across our website.
– Role-based access control and password protection.
– Regular data backups and disaster recovery planning.
– Staff training on data protection and privacy obligations.

7. International Data Transfers

Where personal data is transferred outside of the European Economic Area (EEA), we ensure adequate safeguards are in place, including the use of European Commission Standard Contractual Clauses and compliance with equivalent local regulations in line with GDPR and CCPA requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, accounting, or reporting requirements. Standard retention periods include:

– Usage and Technical Data: Up to 12 months.
– Account and Profile Data: Retained for the duration of your account and up to 36 months thereafter.
– Transaction Data: Retained for up to 7 years for tax and audit purposes.
– Communication Data: Retained for up to 24 months after the last interaction.
– Preference and Marketing Data: Retained until withdrawal of consent or update of preferences.

9. Cookie Policy

Tonbridge Bobcats uses cookies and similar tracking technologies to enhance user experience and analyze site performance. Cookies fall into the following categories:

– Essential Cookies: Necessary for website functionality, such as session management and authentication.
– Functional Cookies: Enable enhanced features and user settings.
– Analytics Cookies: Collect aggregated data on user activity for site improvement.
– Performance Cookies: Measure performance metrics such as load times and bounce rates.

10. Cookie Management and Compliance

Users are provided with a cookie consent banner on their first visit to tonbridgebobcats.com, in compliance with GDPR and CCPA. You can modify your cookie preferences at any time via your browser settings or our site’s cookie management interface. We do not sell your data or allow third parties to use it without your explicit consent.

11. Children’s Privacy

Tonbridge Bobcats does not knowingly collect information from children under the age of 13. If we become aware that such data has been collected without parental consent, we will take prompt steps to delete it. If you believe we have unknowingly collected data from a minor, please contact us immediately at [email protected].

12. Policy Updates

We may revise this Privacy Policy from time to time in order to reflect changes in legal obligations, our data handling practices, or the features of tonbridgebobcats.com. Any material changes will be communicated to users, and you are encouraged to periodically review this page to stay informed.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal data is handled, please contact us at:

Email: [email protected]
Website: https://tonbridgebobcats.com

Compliance and Questions

Tonbridge Bobcats is committed to full compliance with applicable data protection laws. If you have any privacy-related concerns or wish to exercise your rights, do not hesitate to contact us. We are here to protect your data and your rights.